Refund & Cancellation Policy

At horizonnotes.in, customer satisfaction is our top priority. To ensure a smooth experience, we have established the following refund and cancellation policy for the digital study materials available on our platform:

Cancellation Policy

1. Instant Access Products:

   • As all our products are digital study materials and are instantly available for download after purchase, cancellations are not applicable once the payment is processed.

2. Incorrect Purchases:

   • If you believe you have made an incorrect purchase, please contact us immediately at [insert customer support email]. While cancellations are generally not allowed, we will review such cases individually.

Refund Policy

1. Eligibility for Refund:

   • Refunds will only be granted under the following circumstances:

     • The file is corrupt or inaccessible, and the issue cannot be resolved by our support team.

     • The purchased material does not match the description provided on our website.

2. Non-Eligibility for Refund:

   • Refunds will not be provided for:

     • Change of mind after the purchase.

     • Misunderstanding the content or purpose of the study material.

     • Issues arising due to failure to meet the minimum system or software requirements.

3. Refund Request Process:

   • To request a refund, please contact us within 7 days of purchase at [insert customer support email]. Include:

     • Your order number.

     • A detailed description of the issue.

   • Our team will respond within 2-3 business days and work with you to resolve the issue or process the refund if applicable.

Resolution Assistance

If you encounter any technical or access issues, our support team is available to assist you. Please reach out to us at [insert customer support email] or through the contact form on our website.

We strive to maintain transparency and fairness in our policies to provide you with the best service possible. For any further inquiries, feel free to contact our team.

Thank you for choosing HorizonNotes.in for your study needs!You are entitled to cancel your order within 30 days without giving any reason for doing so.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@orizonnote.in